Lowell Deeds

The latest on real estate recordings and new technology from the Middlesex North Registry of Deeds in Lowell

January 13, 2006

Computer Problems

by @ 5:45 am. Filed under Registry Ops

We’re in the midst of a major outage of our in-registry computer system. All recording and public search functions are shut down until the technicians can resolve the problem. Sorry for the inconvenience; we’ll post again as soon as it’s fixed. In the meantime, the website search function seems to be working OK as an alternative.

Problem solved at 9:00 a.m. The problem, it turns out, that a computer tech tinkered with the sytems last night and, to paraphrase the law of physics, “for every action, there is an equal and opposite reaction.” A consequence of last night’s minor modification was to cause the computer to act, this morning, like it was experiencing a major problem. The solution turned out to be a simple one. Unfortunately, no one told us about this in advance and we had to scramble around for 30 minutes, inconveniencing our customers in the process, to have someone tell us after the fact “that was expected to happen.” I wish I could say everyone would learn from this experience, but that’s never happened before, so I’m not hopeful it will happen now.

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