Lowell Deeds

One of the hurdles facing electronic recording is to integrate walk-in customers with documents received electronically. When there’s a human being with documents to record standing across the counter from you, it’s easy to put off processing an electronic recording that’s just arrived on your computer. But documents submitted electronically must be recorded in sequence with walk-in customers. In other parts of the country, this is handled with an electronic queue management system. When a walk-in customer first gets in line, he must enter some information about this transaction into a central computer workstation. That computer then assigns him a sequential number much as you would obtain at the deli counter. If an electronic recording arrives, it gets the next number and would be recorded next. I still haven’t figured out how this would work with the multiple recording station setup we use and I have a lot of other questions about it before we even think of implementing it, but I’m now convinced that this is the next step to expanding our electronic recording operation.