Lowell Deeds

The latest on real estate recordings and new technology from the Middlesex North Registry of Deeds in Lowell

June 11, 2007

Website Woes

by @ 10:17 am. Filed under Website

My apologies to all who were inconvenienced by our website being down this weekend. The Lowell site, www.lowelldeeds.com, was operating fine, but the “search land records” link within that page brings you to a completely different site, www.masslandrecords.com, and that’s where the problem occurred. Although our computer provider, ACS, is normally responsible for the website, they were blameless in this matter. It seems that the Secretary of State’s office, the owner of that site, chose to switch to a different Internet Service Provider (ISP). From my own experience in doing that, I would have known that service would have been disrupted for some period of time – usually 24 to 48 hours – so I would have placed a warning well in advance on the website. But I didn’t know anything about this until this morning, after normalcy had resumed. The problem was magnified for us over the weekend because Saturday morning’s Lowell Sun contained an article by Attorney James Horoutunian on the Declaration of Homestead which included his recommendation that homeowners visit www.lowelldeeds.com to look up information about their property. That drove a significant amount of new traffic to our site, but this weekend’s visitors were met with frustration and “server not found” messages. But, as I said, everything should be back to normal now and, if there is any good news to be found here, it’s that the problem was fully explainable and not an unexpected crash of our otherwise reliable website.

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