Lowell Deeds

This morning’s news is reporting that “some” new owners of the Apple iPhone are having activation problems. According to Apple spokesperson Natalie Kerris, “There are a small percentage of iPhone customers who have had a less-than-perfect activation experience. Less-than-perfect?… What you really mean is “it didn’t work”. Apple and AT&T had a plan they thought would eliminate the need to wait in a cellphone store for activation. The plan?, people would activate their own phones at home using iTunes. Great idea…it’s just that it didn’t work for everyone. The news is reporting that AT&T wasn’t prepared for the high volume. WHAT? Are they kidding? They have been hyping this thing for six months. Heck, I even want one and no one calls me. Here is the way it was supposed to work…you hook your new phone up to iTunes…the system walks you through setting up a rate plan… and then you pay by credit card. Simple. When you’re done…you get an email activating your phone. Well, it seems some people (the ones that had a less-than-perfect experience) never got the email. They picked the plan and paid the bill, but never got the email, soooooo….their iPhone never got activated, hence they had a less-than-perfect activation experience. Most of the people affected were existing AT&T customers…still I must admit, I want one.