Lowell Deeds

The latest on real estate recordings and new technology from the Middlesex North Registry of Deeds in Lowell

July 16, 2007

The Worcester Registry’s Queue Number System

by @ 8:02 am. Filed under Registry Ops, Technology

The new Worcester Registry of Deeds is so impressive, it deserves a second post. Today, I’ll concentrate on the “queue number” system they have implemented for recording documents. If you’re recording documents, you pick up your number at the reception desk at the entrance to the registry. To do that, you simply use an onscreen keypad to enter the total number of documents you wish to record. That generates a slip with your “Queue Number.” Large, flatscreen monitors throughout the registry let you know where you are in line. You simply sit in a very comfortable waiting area and wait for your number to reach the top of the queue much like the system in use at the Registry of Motor Vehicles. When your number is reached, the screen changes, saying your documents are being processed and telling you which recording terminal to go to. At the recording terminal (there are at least 22 of them in an “island” configuration in the middle of the recording area), you remain while the registry clerk indexes and cashiers your document. Once that’s done, you resume your seat while the same registry clerk scans your documents. Once that task is accomplished and all images have been verified, your onscreen number changes to “awaiting pick up” which is your signal to retrieve your receipt and your original documents which now bear all recording information. Receiving back your documents is not optional – that’s the way it’s done. While this method might extend the time the customer doing a walk in recording spends at the registry, it’s only a minimal addition of time. But the overall increase in efficiency for both the registry and the customer greatly outweighs any momentary inconvenience. By the end of the summer, we hope to duplicate this process here in Lowell.

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