Lowell Deeds

The latest on real estate recordings and new technology from the Middlesex North Registry of Deeds in Lowell

August 30, 2007

Reviewing the Satellite Office Outage

by @ 11:57 am. Filed under Registry Ops, Technology

On Tuesday shortly after noon our link to the Middlesex South Registry of Deeds suddenly stopped working. We have operated a satellite recording office for Middlesex South since March of 2003 and have never experienced on outage of more than on hour and that only a handful of times. The system really has been totally reliable. Well Tuesday’s problem spilled into Wednesday. Throughout the period we had to share the sad news with attorneys who were under time constraints to get their stuff on record and with members of the public who had traveled here from distant towns such as Concord or Townsend. Our connection was restored last evening and from the moment we walked in this morning, all has worked in good order. As best as I can tell, the problem was with the communications link between here and Cambridge and was not caused by any equipment within the control of the Secretary of State’s office. Still, we have to look at the intervening phone lines and our ability to have their owner react more quickly should anything like this ever happen again. Thank you all for your patience during this situation.

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