Recording Numbers
Believe it or not, the biggest problem we have experienced with our new “scan and return” procedure is giving the “right documents” back to the “right person” (oh yes, there are some funny and some not so funny stories related to this, but I think I’ll refrain from telling them). Over the past four months our return identification method has evolved several times. In the beginning we tried to simply match first names…nope, that didn’t work. As you can image there are many Joe’s, John’s and Mary’s here at Middlesex North. Next we tried matching name and property address…This worked very well, but there were still a few glitches. Understandably many people didn’t know the address of the document they were recording. Especially people recording multiple sets or multiple single documents (discharges). Today we began a procedure we think will work in all circumstances. Here’s how it works…As you record a document you will be asked your name and then be given a 2X2 card with a number on it (yes, like a deli). When you pick up your documents we will again ask your name and then match up your recording number…So far this is working great.
