Lowell Deeds

Here is the process we use to fix poor images…First, the public or a registry staff member fills out a sheet indicating a problem book, page or index page. Someone in the registry’s Customer Service Department checks the problem reported by the public. This is done because there are actually a number of reasons why an image may be missing…once we have examined the problem we take measures to correct it. We have decided to correct all problems by re-scanning the entire book. Believe it or not this actually takes less time than scanning a specific group of pages… and we capture the marginal references at the same time. Once the book is re-scanned it is saved in a folder appropriately named “Book Re-Scans”. From this folder the corrected images are either moved into the ACS database or into our new image viewing program which is accessed in-house through Internet Explorer.