Lowell Deeds

The latest on real estate recordings and new technology from the Middlesex North Registry of Deeds in Lowell

November 10, 2008

Communication Problems

by @ 1:15 pm. Filed under Registry Ops

For several months now we’ve been experiencing outages of the connection between here and the Middlesex South Registry of Deeds in Cambridge. This forces our Satellite Office to shut down during the outage and disrupts the service we provide. We have had our computer repair folks look at it and Verizon look at it, because we suspect it’s a problem with the telephone line leading from this building out to the main line in the street. As is so often the case with technological problems that have multiple parties responsible, the problem is always “at the other end” and the resolution is evasive. The problem grew worse this past Friday because our entire connection with the outside world went down. This had two major (negative) consequences for users: (1) electronic recordings were unable to make it through to the registry for processing; and (2) the website was not being updated with newly recorded documents. Everything seems to be working satisfactorily now, but no one is sure if the problem is solved.

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